SocialBay unifies your channels, reads every conversation, and routes signal across Social Sense, Support Threads, Crisis, resource management, and product intelligence — so your team responds in minutes, not days.
Comment or DM
Social Sense reads it
Routes to the right module
Resolved & logged
Seven modules · one connected intelligence stack
Every comment, DM, and reaction is read for sentiment and intent — then mapped into Strengths, Gaps, Opportunities, and Risks, each linked to the products and competitors it touches.
Messy comment chains become real tickets — grouped, prioritized, and pushed to Jira or Linear. Resolve in your tools and update the customer on social automatically.
Spot spikes in negative sentiment before they crest. Severity scoring, trend charts, and a clear response panel so you act in minutes, not hours.
Unified customer profiles stitching social identity, DM history, orders, and sentiment into one card — so every reply feels like it's to a person, not a handle.
Track competitor mentions, audience growth, and sentiment shifts on a network graph — see where they win, where they slip, and where you can take share.
Your product catalog linked to every conversation that mentions it. See which products drive love, questions, or complaints — and route new launches to the right reply flows.
Policies, FAQs, tone rules, and templates — one source of truth that powers accurate AI replies and keeps every agent on brand across channels.
Connect your channels, connect your brand knowledge, and let automations handle the busywork — replies, sentiment, tickets, and store questions — so you can focus on the people behind the messages.
