Everything SocialBay can do
From a unified inbox to a Signal Map that turns sentiment into strategy — explore the features built for businesses and creators.
10features · Built for businesses & creators
ONE INBOX
All your DMs and comments in one place
Stop tab-hopping between apps. SocialBay pulls Instagram and Facebook conversations — messages, comments, and reactions — into a single, resizable inbox. Reply once, from one calm view, and never lose a thread again. TikTok, X, and WhatsApp are on the way.
- Instagram + Facebook today; TikTok, X, WhatsApp coming soon
- Resizable chat panel and composer
- Live sync and re-sync on demand
@maya.designs
Instagram · DM
AI-suggested · on-brand tone
SMART REPLIES
On-brand answers, drafted for you
SocialBay suggests replies in your chosen tone — professional, warm, playful, whatever fits you. Answers are grounded in your own knowledge base and product details, so the AI sounds like you, not a generic bot.
- Set your reply tone once
- Grounded in uploaded docs and product info
- You stay in control — review before you send
@maya.designs
Instagram · DM
AI-suggested · on-brand tone
YOUR UNFAIR ADVANTAGE
Turn the mood of every message into a map of your businessFlagship
This is what makes SocialBay different. Social Sense reads the sentiment of each conversation — then SocialBay maps that feeling into living signals: strengths, gaps, opportunities, and risks, each connected to the products, competitors, and customers it touches. See not just what people feel, but why and what to do about it.
- Sentiment automatically becomes labeled business signal
- Strengths, gaps, opportunities & risks — mapped, not just listed
- Visual relationship maps link feedback to products, competitors & customers
- The connection no other social tool makes: mood → meaning → action
RESOLVE, DON'T JUST REPLY
Handle complaints and crises like real support tickets
Turn messy comment-and-DM complaints into organized support threads — manually or with AI suggestions — and track them from open to resolved. Push those tickets straight into Jira or Linear so your teams can work them in their own tools, then send status updates back to the customer through SocialBay.
- AI-suggested thread grouping across DMs and public comments
- Two-way sync with Jira and Linear
- Resolve in your dev/ops tools, update the customer on social automatically
- Status and sentiment tracked on every thread
Support thread · @jordan
“Order #1043 never arrived”
Jira
SUP-241
Linear
SUP-242
BRAND PROTECTION
Catch a brand crisis before it spreads
SocialBay watches your signals and automatically flags emerging brand crises — with severity, status, and recurrence — so you can step in early instead of finding out from a screenshot.
- Auto-detected from Social Sense analysis
- Severity and recurrence at a glance
- Flows directly into support threads + ticketing
SELL WHILE YOU SLEEP
Answer product and order questions automatically
Connect your Shopify or WooCommerce store and SocialBay answers product, order, and inventory questions automatically — with live data from your catalog. Running a custom storefront? Plug your own products and stock into SocialBay through our API.
- Native Shopify and WooCommerce integrations
- Automated product, order & inventory replies from live store data
- Custom store? Connect via the SocialBay API
- Fewer "is this in stock?" DMs to answer by hand
Teal Hoodie
Size M · In stock
$48.00
Auto-answered from Shopify
SIGNAL, NOT NOISE
Know your products and competitors through your customers' words
SocialBay auto-detects competitor and product mentions in your conversations — even suggesting new competitors and products it spots in the wild — and feeds them into your Signal Map.
- AI-suggested competitors and products
- Mentions feed directly into the Signal Map
- Custom reusable labels on any conversation or entity
GROUNDED AI
Connect your brand knowledge
Upload documents, FAQs, and product descriptions. SocialBay indexes them to ground every AI reply and analysis in your real information — so answers stay accurate and on-message.
- Upload files up to 100MB
- Per-product knowledge attachments
- Choose exactly what the AI considers
Bring every conversation into harbor.
Connect your channels, connect your brand knowledge, and let AI handle the busywork — replies, sentiment, tickets, and store questions — so you can focus on the people behind the messages.
SOCIAL AUTOMATIONS
Turn comments, DMs, and stories into growth on autopilot
Build Instagram and Facebook automations that match your goals — grow followers, capture leads, sell from reel comments, or route complaints before they spread. Start from ready-made templates or build your own with keyword filters, sentiment conditions, follow gates, and AI-personalized reward messages.
Trigger
Comment on post · keyword "FREEBIE"
Auto-replied in DM · Follow verified