When · 01
Comment on a post
Single post, multiple posts, or all posts. Filter by keyword or sentiment.
CollecteveryInteraction.
Loved by teams & creators
Everywhere your audience already is
Instagram
Facebook
TikTokSoon
XSoon
WhatsAppSoon
One inbox
Turn comments into conversations that sell
Every Instagram and Facebook DM, comment, and reaction lands in one calm inbox. Reply once — with suggested drafts in your voice — and never lose a thread again.
socialbay · inbox
@maya.designs
Instagram · DM
Hey! Do you ship the teal hoodie to Canada? 🇨🇦
Yes! We ship to Canada in 3-5 days. Want the link? 💙
Suggested · on-brand tone
socialbay · automations
Trigger
Comment on post · keyword "FREEBIE"
Follow checkSentiment: positive
FREEBIE 🙌
Hey Alex! Glad you're here — here's your code: 100E
Auto-replied in DM · Follow verified
socialbay · signal map
socialbay · threads
Support thread · @jordan
“Order #1043 never arrived”
synced to
Jira
SUP-241
Linear
SUP-242
Resolved · customer updated on social
socialbay · commerce
Is the teal hoodie in stock in size M?
Teal Hoodie
Size M · In stock
$48.00
Yes! Size M is in stock — here you go 🛍️
Auto-answered from Shopify
Every interaction becomes a signal you can trace back
Comments and DMs land from Instagram and Facebook.
@liam.k
FacebookShipping took 2 weeks and support never replied 😤
negativeShipping delay
@noor.styles
InstagramObsessed with the new teal hoodie, perfect fit! 💙
positiveLoves product
@deviousdan
InstagramDo you do student discounts btw?
neutralPricing question
Relationship map
Keep scrolling to map the signals…
SOCIAL AUTOMATIONS
Automate your socials like the pros
Comment keywords, story replies, reactions, and DMs — turn every interaction into followers, leads, and sales. Pick a ready-made template or build from scratch.
Comment triggersStory repliesReaction rewardsSmart DMs
socialbay · automationsLive
Flow builder · quick & advancedNo code required
Five ways to start an automation
When · 02
React to a post
Filter by reaction type. Reward engaged fans with a DM.
When · 03
DM received
Keyword filters plus optional follow, react, or comment conditions.
When · 04
Story reply & mention
Instant DM responses when followers reply to or mention you in Stories.
When · 05
Multiple actions combined
e.g. reacted ❤️ and commented "I WANT" — filters checked together.
Grow followers from comments
Fans comment a keyword — SocialBay checks if they follow you, then sends the reward in their DMs.
Comment keywordFollow check
Follow first, then freebie
Wanna freebie? Gotta follow first. Gate your promo code behind a follow check.
Comment keywordFollow checkDM reward
Run a giveaway
Comment to enter, optional follow gate, winner picked automatically. Black Friday energy, zero spreadsheet.
Comment keywordFollow checkDM reward
Respond to all your DMs
Auto-send a warm welcome or custom reply the moment someone messages you.
DM received
Auto-reply to comment in DM
Someone comments on your post? Slide your product lineup or link into their DMs automatically.
Comment keywordPrivate reply DM
Auto-send links in DM
Sick of saying "link in bio"? Send your website link the second someone DMs the magic word.
DM keyword
Start from scratch
Pick how it starts, set keyword and sentiment filters, add follow or reaction conditions, and choose how to respond — with static text, custom option menus, or optional AI-personalized replies.
Keyword filtersSentiment conditionsFollow gatesOption menusSmart rewards
Run support, protect your brand, and learn from every customer
SocialBay is your social command center. Unify channels, automate comment-to-DM flows and lead capture, resolve complaints as real tickets in Jira or Linear, automate store inquiries with Shopify and WooCommerce, catch crises early, and turn every conversation into a map of what's working and what's at risk.
Signal Map
12 active threadsCrisis riskHigh
Keep up with your DMs without losing your voice
Reply to fans, brands, and sponsorship inquiries from one inbox — or let automations handle keyword comments, story replies, and giveaway DMs while you create. Suggested drafts in your tone and a quick read on how your audience feels keep you responsive and authentic as you grow.
Avg. reply time
3.2 minAI draftsReady in your tone
Built for both sides
Whether you run a brand or a channel
SocialBay adapts to how you work — deep intelligence for teams, lightweight automations for creators.
For Business
Turn every comment into customer intelligence
Social Sense, Support Threads, Crisis, Customers, Competitors, Products, and Knowledge Base — one command center so support, marketing, and product move as one crew.
Social SenseSupport ThreadsCrisisCompetitors
Learn moreFor Creators
Automate engagement while you create
Run comment keywords, story replies, and reaction rewards with or without AI — grow followers, answer DMs, and capture brand deals without leaving your creative flow.
Comment triggersFollow gatesAI draftsGiveaways
Learn more3 steps. One smooth sail.
Set sail in three steps
From connection to conversion, SocialBay guides every wave.
01
Connect your channels
Link Instagram and Facebook in a couple of clicks. Businesses can also connect Shopify, WooCommerce, Jira, and Linear.
02
Connect your knowledge
Add your knowledge base, products, and preferred reply tone.
03
Automate your growth
Pick a template — grow followers, capture leads, or auto-reply to DMs — or build your own with keyword filters, follow gates, and personalized automated rewards.
Quick to connect
Connect platforms in minutes, not hours.
Smarter over time
The more context you connect, the better SocialBay replies.
Growth on autopilot
Automate conversations that convert and scale.
Channels today, more on the way
2+
IG + FB now; TikTok, X, WhatsApp soon
Automate replies & actions
AI + Flow
Automate actions and replies with or without AI
Mood → meaning
100%
Interactions mapped to signal
Close the loop
Tickets
Synced with Jira, Linear & more
Plays well with your stack
Channels
Instagram
Facebook
TikTok
X
WhatsApp
Commerce
Shopify
WooCommerce
SocialBay APITicketing
Jira
Linear
Plans for businesses and creators
Start free. Pay for the analysis and insights you actually use with transparent, credit-based pricing.
Creator
Unified inbox, suggested replies, social automations, audience sentiment basics.
- Instagram + Facebook inbox
- Suggested replies in your tone
- Quick automations — DM replies & comment-to-DM
- Automation templates — followers, giveaways & engagement
- Basic audience sentiment
- Knowledge base grounding
Most popular
Business
Everything in Creator + Signal Map, Social Sense, ticketing, crisis monitor, commerce automation, intelligence.
- Everything in Creator
- Flow Builder — follow gates, quizzes & multi-step flows
- Sentiment-triggered automations
- Signal Map — strengths, gaps, opportunities, risks
- Social Sense sentiment engine
- Support threads + Jira & Linear sync
- Crisis monitor
- Shopify, WooCommerce & API automation
- Competitor & product intelligence
Bring every conversation into harbor.
Connect your channels, connect your brand knowledge, and let automations handle the busywork — replies, sentiment, tickets, and store questions — so you can focus on the people behind the messages.