Grow followers from comments
Fans comment a keyword — SocialBay checks if they follow you, then sends the reward in their DMs.
Comment keywordFollow check
CollecteveryInteraction.
Loved by teams & creators
Everywhere your audience already is
Instagram
Facebook
TikTokSoon
XSoon
WhatsAppSoon
One inbox
Turn comments into conversations that sell
Every Instagram and Facebook DM, comment, and reaction lands in one calm inbox. Reply once — AI drafts it in your voice — and never lose a thread again.
Social automations
Comment a keyword, get a reward in their DMs
Grow followers, run giveaways, and auto-reply to story questions — with keyword filters, follow gates, sentiment checks, and AI-personalized rewards. Templates for creators and businesses.
Signal Map
See the mood of every message become business signal
Social Sense reads sentiment, then maps it into strengths, gaps, opportunities, and risks — each linked to the products and competitors it touches.
Resolve, don't just reply
Handle complaints like real support tickets
Group messy comments into threads and push them straight to Jira or Linear. Resolve in your tools, update the customer on social automatically.
Sell while you sleep
Answer product & order questions automatically
Connect Shopify or WooCommerce and SocialBay replies with live product, order, and inventory data — so 'is this in stock?' answers itself.
socialbay · inbox
@maya.designs
Instagram · DM
Hey! Do you ship the teal hoodie to Canada? 🇨🇦
Yes! We ship to Canada in 3-5 days. Want the link? 💙
AI-suggested · on-brand tone
socialbay · automations
Trigger
Comment on post · keyword "FREEBIE"
Follow checkSentiment: positive
FREEBIE 🙌
Hey Alex! Glad you're here — here's your code: 100E
Auto-replied in DM · Follow verified
socialbay · signal map
socialbay · threads
Support thread · @jordan
“Order #1043 never arrived”
synced to
Jira
SUP-241
Linear
SUP-242
Resolved · customer updated on social
socialbay · commerce
Is the teal hoodie in stock in size M?
Teal Hoodie
Size M · In stock
$48.00
Yes! Size M is in stock — here you go 🛍️
Auto-answered from Shopify
Every interaction becomes a signal you can trace back
Comments and DMs land from Instagram and Facebook.
@liam.k
FacebookShipping took 2 weeks and support never replied 😤
negativeShipping delay
@noor.styles
InstagramObsessed with the new teal hoodie, perfect fit! 💙
positiveLoves product
@deviousdan
InstagramDo you do student discounts btw?
neutralPricing question
Relationship map
Keep scrolling to map the signals…
SOCIAL AUTOMATIONS
Automate Instagram & Facebook like the pros
Comment keywords, story replies, reactions, and DMs — turn every interaction into followers, leads, and sales. Pick a ready-made template or build from scratch.
Comment on a post
Single post, multiple posts, or all posts. Filter by keyword or sentiment.
React to a post
Filter by reaction type. Reward engaged fans with a DM.
DM received
Keyword filters plus optional follow, react, or comment conditions.
Story reply & mention
Instant DM responses when followers reply to or mention you in Stories.
Multiple actions combined
e.g. reacted ❤️ and commented "I WANT" — filters checked together.
Follow first, then freebie
Wanna freebie? Gotta follow first. Gate your promo code behind a follow check.
Comment keywordFollow checkDM reward
Run a giveaway
Comment to enter, optional follow gate, winner picked automatically. Black Friday energy, zero spreadsheet.
Comment keywordFollow checkDM reward
Respond to all your DMs
Auto-send a warm welcome or custom reply the moment someone messages you.
DM received
Auto-reply to comment in DM
Someone comments on your post? Slide your product lineup or link into their DMs automatically.
Comment keywordPrivate reply DM
Auto-send links in DM
Sick of saying "link in bio"? Send your website link the second someone DMs the magic word.
DM keyword
Answer FAQs from story replies
When followers reply to your Story with a question, answer instantly — static or AI-powered.
Story replySentiment: question
Get more collabs from story replies
Story sparks a collab request? Your automation qualifies them so you skip the copy-paste marathon.
Story replyKeyword filter
Gamify Instagram Live
Turn live viewers into contestants — DM-triggered giveaways while eyeballs are actually on you.
DM during liveComment keyword
Recognize questions in DM with AI
AI spots common inquiries and sends the right answer — personalized, on-brand, instant.
DM receivedAI sentiment
Generate leads with stories
Limited-time offers in Stories convert browsers into leads — delivered straight to their DMs.
Story reply
Get YouTube subscribers via IG DMs
Turn your IG audience into YouTube subscribers — sneak the subscribe CTA into their DMs.
DM keywordComment keyword
Turn comments into RSVPs
"Comment to join" becomes "You're registered." No forms, no fuss.
Comment keywordDM confirmation
Send affiliate product links
DM a keyword, get a product card with photos and affiliate links — automatically.
DM keyword
Collect emails with a freebie
Offer a lead magnet in DMs and grow your email list from Instagram engagement.
DM keywordComment keyword
Grow an SMS list
Did we just become text friends? Move IG followers onto your SMS list with a keyword trigger.
DM keywordOption menu
Qualify with a quiz
People love talking about themselves. Quiz them, tag them, send the right offer at the right time.
DM keywordOption menuSentiment filter
Sell from Reel comments
A reel got people talking? Slide into their DMs with something worth buying.
Comment keywordPrivate reply DM
Send offers in DMs during Live
Every "WHERE IS THIS FROM?" moment is a missed sale — unless your automation's on it.
DM during liveComment keyword
Give coupons in stories
Someone engaged with your story? Treat them like a VIP with a secret DM coupon.
Story replyStory mention
DM your course like a closer
Launch day chaos? Let followers DM for early access and serve your new product instantly.
DM keywordAI personalized reply
Product inquiry from comments
Comment "price" or "buy" — get a DM with live catalog data from your store.
Comment keywordShopify / WooCommerce
After-hours auto-responder
Outside business hours? Let customers know when you'll be back — automatically.
DM received
Route negative comments to DM
Spot negative sentiment on a comment and move the conversation to a private DM apology.
CommentSentiment: negativePrivate reply DM
Appointment & booking CTA
Comment or DM a keyword — get an instant booking link. Perfect for salons, clinics, and services.
Comment keywordDM keyword
Quote request qualifier
DM "quote" — option menu asks budget, timeline, and service type. Leads land qualified.
DM keywordOption menu
Complaint → support ticket
Negative comment or DM? Auto-create a support thread and sync it to Jira or Linear.
Sentiment: complaintSupport thread
Start from scratch
Pick your trigger, set keyword and sentiment filters, add follow or reaction conditions, and choose whether to reply on the comment or slide into DMs — static text or AI-personalized rewards.
Keyword filtersSentiment conditionsFollow gatesOption menusAI rewards
Run support, protect your brand, and learn from every customer
SocialBay is your social command center. Unify channels, automate comment-to-DM flows and lead capture, resolve complaints as real tickets in Jira or Linear, automate store inquiries with Shopify and WooCommerce, catch crises early, and turn every conversation into a map of what's working and what's at risk.
Keep up with your DMs without losing your voice
Reply to fans, brands, and sponsorship inquiries from one inbox — or let automations handle keyword comments, story replies, and giveaway DMs while you create. AI drafts in your tone and a quick read on how your audience feels keep you responsive and authentic as you grow.
3 steps. One smooth sail.
Set sail in three steps
From connection to conversion, SocialBay guides every wave.
01
Connect your channels
Link Instagram and Facebook in a couple of clicks. Businesses can also connect Shopify, WooCommerce, Jira, and Linear.
02
Connect your knowledge
Add your knowledge base, products, and preferred reply tone.
03
Automate your growth
Pick a template — grow followers, capture leads, or auto-reply to DMs — or build your own with keyword filters, follow gates, and AI-personalized rewards.
Quick to connect
Connect platforms in minutes, not hours.
Smarter over time
The more context you connect, the better SocialBay replies.
Growth on autopilot
Automate conversations that convert and scale.
Channels today, more on the way
2+
IG + FB now; TikTok, X, WhatsApp soon
Reply in minutes
AI
Drafted, on-brand responses
Mood → meaning
100%
Interactions mapped to signal
Close the loop
Tickets
Synced with Jira, Linear & more
Plays well with your stack
Channels
Instagram
Facebook
TikTok
X
WhatsApp
Commerce
Shopify
WooCommerce
SocialBay API
Ticketing
Jira
Linear
Plans for businesses and creators
Start free. Pay for the AI analysis you actually use with transparent, credit-based pricing.
Creator
Unified inbox, AI replies, social automations, audience sentiment basics.
- Instagram + Facebook inbox
- AI-drafted replies in your tone
- Quick automations — DM replies & comment-to-DM
- Automation templates — followers, giveaways & engagement
- Basic audience sentiment
- Knowledge base grounding
Most popular
Business
Everything in Creator + Signal Map, Social Sense, ticketing, crisis monitor, commerce automation, intelligence.
- Everything in Creator
- Flow Builder — follow gates, quizzes & multi-step flows
- Sentiment-triggered automations
- Signal Map — strengths, gaps, opportunities, risks
- Social Sense sentiment engine
- Support threads + Jira & Linear sync
- Crisis monitor
- Shopify, WooCommerce & API automation
- Competitor & product intelligence
Bring every conversation into harbor.
Connect your channels, connect your brand knowledge, and let AI handle the busywork — replies, sentiment, tickets, and store questions — so you can focus on the people behind the messages.