GET IN TOUCH

Bring your questions
into our harbor

Whether you need technical support, have partnership inquiries, or want to learn how SocialBay can help your brand grow, we're here to help.

Our Contact Channels

Email Support

support@socialbay.io

Response time usually under 2 hours.

Phone Support

+94 71 400 9185

Direct call or WhatsApp support for urgent matters.

Headquarters

51/2, K E Perera MW, Gonawala, Kelaniya, Sri lanka

Open Mon-Fri: 9:00 AM - 6:00 PM (GMT+5:30)

Calm, Grounded Support

Just like our AI-driven social inbox, our support channels operate with speed and precision. We don't believe in ticket queues or automated loops. You'll connect directly with product engineers who can resolve issues instantly.

Average response rates

Email: 1-3 hours
Phone & WhatsApp: Instant during hours